Truly great customer service
Verified Purchase
Posted by James on 22-05-2024
I find a true indicator of a good company is how they respond when things go wrong. Our initial order arrived quickly but was a bit damaged upon arrival, which could have happened in transit for all I know. Due to the urgency/proximity of the exhibition for which we needed the item, we used it, but it wasn't ideal as it had some dents and chips.
A week after the show I received a courtesy call from Mary in the customer service team, who I assume wasn't expecting my negative feedback, nor the photos of the damage that I'd forgotten to send over at the time. However, she couldn't have handled the complaint any better than she did, I was sent a replacement order (with a nifty protective carry case!) immediately and without quibble, which will be really handy for the next exhibition we do.
Mary is a great ambassador for your company, and if your other employees are even half as attentive and conscientious, then you must have a fantastic team!
Would definitely recommend and use XL displays again.
(Via Trustpilot)
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Excellent service from start to finish
Verified Purchase
Posted by Louis on 29-11-2018
Excellent service from start to finish, the design team were very helpful with providing us with options for the design of our stand as we struggled at this part! The stand arrived within 5 working days, very easy to set-up and were very happy with the finished product! Would definitely recommend! (Via Trustpilot)
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6th star needed
Verified Purchase
Posted by Nikos on 27-11-2018
We all get to point where the convenience of online and tempting online prices look inviting. But wait... I want quality, I want to see a showroom, I want the human interaction and want something to reflect my business. My business needs to be sharp, striking and never skimped on quality. I had an idea set in my mind for the perfect exhibition display but what looks nice online could look overatted in reality and that's not what my business is all about. So one long day of google and searching for display stands and ideas, I came across XL Displays. I liked what I seen. There were cheaper competitors but what I was intrigued is the fact they have a showroom. So the next day I went unannounced to their location. Visiting industrial estates can be daunting. But I braved it and parked up. When I first opened the door I did not expect so many busy personnel on the phones. I did not have to wait more than 3 seconds before someone came to me. I was offered coffee and that someone would attend to me. The lady asked how XL Displays could be of assistance. Then the man the legend came... ANDY. From start to finish, I can say that a 6th star should be created on trust pilot just because of Andy. I told him my Vision and he took me to this overwhelming showroom and then the production area. He listened to what I wanted and showed me variety of solutions. I chose: 3x3 display with counter 2 iPad display pods Then Sophie came to help me with the graphics side of things but knowing that Andy was by my side all the way. And when you are told it would be all ready in 3 days but then it becomes ready a day earlier then I was truly overwhelmed. I feel I haven't written enough words to express how good this company is. I felt the price was spot on in my opinion. And do you know what else...? Well when you come to pick up your display you are then in the hands of CRAIG who shows you how dismantle the product. He also tells you how to assemble and care for the product. The printing is 100% bangin. I was even sent proofs, had constant calls to let me know the status of my product. The whole experience was out of this world and they even showed off my display on social media. Ooh yeah (VIA TRUSTPILOT)
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Great service and a gpd attitude to...
Verified Purchase
Posted by Mark on 05-11-2018
Great service and a gpd attitude to customers.
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Thank you to everyone at XL Displays
Verified Purchase
Posted by Aquilant on 22-10-2018
Thank you to all in the team for ensuring our Pop Up Display Island 4m x 4m (SKU: LPOP-4X4) exhibition stand looked amazing for the event. Everyone was extremely helpful from start to finish. Keeping on top of the order, the best part was the test build, this helped so much as my worst fear is the graphics do not line up when your at an exhibition. (Via Trustpilot)
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