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Due to the new GDPR legislation that is coming into effect 25th May 2018, we have updated our privacy policy accordingly. XL Displays Ltd takes the protection of your information seriously and we have in place measures and policies to ensure the security of your data.

This privacy policy explains who we are and what we do with your personal information. It applies to our customers, web users and suppliers. It also applies to the emergency contact details of XL Display staff members.

We may at any time make changes to our policy. Please visit our privacy policy page to stay up to date as we will post any changes here.

Who We Are
References to 'we', 'us' and 'our' in this policy, refer to XL Displays Limited.

38-39 Manasty Road
Orton Southgate
Tel: 01733 511030
Company number 7389460

Personal Information We Collect
For relationships to run smoothly with customer and suppliers we need to collect and store personal information. This information includes:

  • Name
  • Job title
  • Company name
  • Postal address
  • Email address
  • Telephone number
  • Payment details
  • VAT details (if appropriate)

We need to collect and process these types of personal data to ensure the smooth running of our business relationship and provide you with the items you purchase from us, or to pay for services you may be supplying.

Collection of Personal Information
We collect personal information in these ways:

  • When you fill in and submit our contact form on our website
  • When you place an order with us
  • When you freely give your details to us either via telephone, face to face at events or via email
  • When we agree to use your services
  • When we use a search engine to find an appropriate supplier for our business needs

Use of Personal Information
We use your personal information for our legitimate business interests in a number of ways but not limited to:

  • To fulfil your sales order/s
  • To provide quality customer service
  • We may, from time to time, send you promotional materials to the email address you have provided.
  • We may send you a reminder of your shopping basket if you do not complete an order online

We will never share, sell or distribute your personal information to a third party unless a lawful obligation requires us to.

Other Information We Collect
"Other Information" is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

  • Browser and device information
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you that does not reveal your specific identity
  • Information that has been aggregated in a manner such that it no longer reveals your specific identity

Protecting Information
Protecting your personal information is important to us. We do not sell, share, rent or lease personal information. We have in place organisational, technical and administrative measures designed to protect personal information within our organisation. In the unlikely event you feel your information is not secure please contact us through the contact form on our website.

We will only ever disclose personal information if it is required by law, such as evidence for criminal proceedings.

Marketing & Communication
We send communication(s) to our customers in relation to their sales orders, this is in multiple ways including, but not limited to, email communication and telephone communication. We will ask you first before sending you specific marketing emails and you can unsubscribe to our mailing list at any time.

How You Can Access, Change or Suppress Your Personal Information
If you would like to request to review, correct, update, suppress or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may make this request by visiting our customer support portal. We will respond to your request consistent with applicable law.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we will only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed unless asked to do so.

Call recording
Selected calls will be recorded for staff training or for quality control details and/verifying orders. These calls are stored for a maximum of 30 days.

There is CCTV on the premise for security and crime prevention. The videos will only ever be shared with a third party in the event of a crime that has been taken place and will only be stored for the maximum of 30 days unless the videos are required by law for criminal proceedings.

How long do we keep your data
We do not keep your data for longer than is necessary. We will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it.

Use of Website by Minors
The products that we provide are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under sixteen (16).

Updates to this Privacy Policy
We may change this Privacy Policy. The "Last Updated" legend at the bottom of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

How to Speak to us About Data Protection
You can contact us via our contact us page.


A cookie is a string of information that a website stores on your computer, your browser then provides this information to our website each time you return

We use cookies to help us identify and track visitors, their usage of our website, and their website access preferences. This enables us to improve our website, offer you products we believe you may be interested in and provide a smooth customer experience.

When you first visit our website you will be clearly notified that our site uses cookies and you will have the option to agree to have our cookies stored on your device or to not agree. If you agree to the cookies you will not see this message the next time you visit our website.

If at any time you want to delete our cookies from your device, you will need to clear them from your devices cookie setting. Please refer to your device instructions to find how you do this. Certain features of our website may not function properly without the aid of cookies.

All Cookies used by our website are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

XL Displays have carefully chosen these Cookies and use them to facilitate certain functions and features of the Web Site.

We also use Cookies for analytics purposes. These Cookies track your movements and activities on the web site and are designed to give us a better understanding of our users, thus enabling us to improve the web site and our services.

Certain features of our web site may depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however, this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the web site.

You may delete Cookies at any time; however, you may lose any information that enables you to access the web site more quickly.

The web site uses the third-party Cookies detailed in Schedule 2 for the purposes described therein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings or via your response to the request for consent.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.


Provider Cookies Usage
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These cookies are used exclusively by XL Displays to allow you to order products on our website.


Provider Cookies Usage
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For more information about the cookies we use please contact us on 01733 511030.

Last Updated
This privacy policy was last updated: 22nd April 2022.