We want you to be confident when ordering from XL Displays. Below is a clear summary of our returns and refunds policy. If you have any questions, please contact our team at [email protected].
Returns for Stock Items
Under the Consumer Contracts Regulations, you have the right to cancel your order for stock (non-custom) items within 14 days of receiving your goods.
- You must notify us within 14 days of receiving your order
- You then have a further 14 days to return the goods
- Items must be unused, sealed, and in original packaging
- Returns are at your own cost
Returns for Custom & Printed Items
Most of our products are made to order or printed to your specifications. These items cannot be returned or refunded unless faulty.
- This includes all custom-printed exhibition stands and bespoke products
- Your right to cancel ends once artwork is approved and production begins
- These items cannot be resold, so returns are not accepted
Faulty or Damaged Goods
If your order arrives faulty or damaged, please contact us as soon as possible.
- Report faults within 30 days of purchase
- We will arrange a replacement or refund where appropriate
- We will cover the cost of returning faulty items
Refunds
Once returned goods are received and inspected, refunds will be processed within 14 days.
- Refunds are issued to your original payment method
- Standard delivery costs are refunded if the full order is returned
- Express delivery upgrades are not refunded
Important Information
- Returned items must not be used or damaged
- You are responsible for return shipping and safe transit
- We may apply a restocking fee of up to 30% for returned stock items
- We cannot refund items lost or damaged during return transit
Need Help?
If you're unsure about your order, artwork, or product specifications, please contact our team before purchasing. We’re happy to help ensure you choose the right product.
Email: [email protected]
Telephone: 01733 511030
