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Terms and Conditions

Use of Information

All copyright and other intellectual property rights for all website content is owned by XL Displays Ltd. The information given on our website such as text, images and downloads, is available to customers of XL Displays Ltd only. Images and text should not be downloaded and re-published for use for marketing purposes.


Pricing

All prices listed on XL Displays Ltd website do not include VAT or carriage, which is added at the end of your transaction prior to checkout. As all our products are continuously being updated and improved XL Displays Ltd reserve the right to amend product specifications and prices without prior notice.


Payment Terms

Please note that if a pre-arranged credit line has been extended XL Displays Ltd credit terms of payment are 30 days from date of invoice. All payments should be made in sterling in accordance with our agreed terms. If in default the company reserves the right to charge interest on overdue accounts at a rate of 2.5% per month or part thereof. The company reserves the right to withhold despatch of orders if the account is in arrears.

We accept Visa and MasterCard please contact XL Displays Ltd on 01733 511030 with your order & credit card information. Should you wish to pay for your order by cheque please make all cheques payable to 'XL Displays Ltd' and send to 38-39 Manasty Road, Orton Southgate, Peterborough, PE2 6UP.

Please add an additional 7 working days to the quoted lead time to allow for your cheque to clear our bank account. Should you have any questions regarding the payment options available, then please contact is and we will be happy to answer any queries you may have.

 
Delivery and Carriage

Delivery costs quoted by XL Displays are for mainland UK only, excluding Northern Ireland, Highlands, Channel Islands, Isle of Man and remote location. For other locations and International deliveries please contact us

Delivery Times
All stock items are dispatched same day if ordered by 2pm. Custom manufactured items, printed displays and graphic design subject to longer lead times. Please see website product pages for individual dispatch and delivery times. Standard delivery is between the hours of 8am and 6pm, a signature is required upon delivery. If you require an upgraded delivery service, please contact our sales team for a quotation.

Delivery Costs
Delivery costs are unique to each product based on weight, size and quantity. Delivery costs are calculated at checkout.  

Receipt of Goods
Delivery will be to the ground floor front door of your building and does not include any assembly or unpacking. Please ensure all goods are checked thoroughly for condition and quantity at time of delivery before signing for them. Please report any damage, accompanied with a supporting photograph and order number to [email protected] within 24hrs of receipt. Reported items after this time may lead to us being unable to support any claims.

Orders

As far as it is in our power to do so, we will take reasonable care to keep details of your order and payments secure. However, we cannot be held liable for any loss suffered by you if a third party obtains unauthorised access to the information you supply when accessing or ordering from our website, with the exception of negligence on our part.

Product Description

All of our products are sold subject to their product descriptions. We take reasonable care to ensure that all product descriptions and details on our website are correct at the time of publishing. We endeavour to keep the website and product details up-to-date, however, the information published at a particular time may not always reflect the position exactly at the moment you place an order. If you are in any doubt about the information on our website please contact us or call on 01733 511030.

Cancellations

The Consumer Contracts Regulations 2013 cover your cancellation rights when you buy online or by phone. Your right to cancel an order for goods starts when you place the order and ends 14 calendar days from the day you receive the goods. If your order consists of multiple items, your right to cancel runs from when you place the order to 14 calendar days from the day your receive the last item.

If you have ordered in error or changed your mind and wish to cancel your order, please let us know in writing by emailing [email protected] within 14 calendar days after the day on which you received your goods. You then have a further 14 days to return the goods to us – see our returns policy below for more information.

Please note: Orders for made to order or bespoke items are exempt from cancellation unless they are faulty. These products include, but are not limited to, all custom printed products, office screens, displays boards (except our in-stock variations) and notice boards.

Returns

Returns: Faulty Goods
In the unlikely event that your goods arrive faulty or with a manufacturing defect please contact us within 30 days of purchase to claim a refund or an exchange. We will pay for the cost of returning faulty goods and delivering a replacement.

Returns: Cancelled Orders
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you the amount in relation to goods to which cancellation rights apply.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or damage sustained prior to the goods being received by us. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

If you have cancelled your order you must return the goods to us within 14 calendar days of the cancellation. It is your responsibility to return the goods and you must cover the delivery cost of returning the item(s). Any items returned must be sealed, unused and in their original packaging. We cannot provide a refund for items which have been opened, used or damaged. Please note: there may be a restocking fee for returned goods of up to 30% of the value of the goods, this does not include the delivery charge.

If you choose to return goods to us we will not be responsible for any damage or loss that occurs during transit. If items are lost or damaged during transit when being returned we reserve the right to charge you or not refund you for the items.

Returns: Made to Order/Bespoke Items
Items that are manufactured to order or tailor made cannot be returned or exchanged unless they are faulty. These products include, but are not limited to, all custom printed products, office screens, displays boards (except our in-stock variations) and notice boards.

Refunds

If you return goods and are entitled to a refund we will provide this refund within 14 days of receiving the goods back or you providing evidence of having returned goods e.g. proof of postage, whichever is sooner.

Delivery cost – along with the cost of the items returned we will refund the cost of standard delivery if all of your order is returned. If you paid for express delivery we will still only refund the cost of standard delivery for the items returned. If you return only part of your order and keep other items we will only refund for the items returned and not the delivery charge.

Guarantees

Our products are all sold with full guarantees ranging from 1-10 years depending on the product. If your goods fail due to a manufacturing defect during this timeframe you should contact us first to discuss and email a descriptive photograph of the defects for evaluation and maybe then return them to us whereby we will inspect the goods and repair or replace free of charge.


Printed Products

Before sending us your artwork, please ensure you have created and/or checked that it meets our artwork specifications which you will have received when you placed your order.  Although we endeavour to check over artwork for print, we cannot accept responsibility for any errors on the original artwork file.

Prices for items featuring graphics are quoted based on finished artwork (print ready) being supplied by the customer. These costs are subject to sight of artwork. XL Displays Ltd reserve the right to re-quote should the artwork require studio time & scans. We can also produce the artwork based on the customer's specification for an additional cost.

Please contact the Sales Team on 01733 511030 with any artwork queries or for pricing.

Graphic Design

Graphic Design, Artwork and 3D Renders created by XL Displays Ltd is offered as a Standard RF (Royalty Free) license for the sole purpose of print completed by XL Displays Ltd. Original design and artwork files are wholly owned and remain the property of XL Displays Ltd. Graphic Design and artwork files are retained on a secure server for 5 years and clients can re-order products manufactured and supplied by XL Displays with their stored artwork files. No additional Graphic Design charges will be incurred to the client unless amendments to the files are required.

An extended RF license for the reproduction of artwork for Web and Digital Media (AV presentations, Website use for example) and acquisition of Artwork Files copyright is available to purchase separately. Please contact XL Displays Ltd for details and pricing.

Ownership of Goods

The goods remain the property of XL Displays Ltd until paid for in full and can be redeemed if accounts have not been paid for within 30 days from receipt of invoice.


All orders are accepted subject to the above terms and conditions.



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